Qbet Privacy Policy
We process information where it is needed to operate accounts, provide Qbet services, maintain security, meet verification and compliance requirements, process transactions and communicate with customers.
By using Qbet, you acknowledge the data practices described in this Privacy Policy.
Information We Collect
The information we collect depends on how you use Qbet and which account functions you access.
Personal and Account Information
When you register or manage a Qbet account, we may collect information such as:
- Full name
- Date of birth
- Residential address
- Country of residence
- Email address
- Phone number
- Account username or other account identifiers
- Login and account-security information
- Communication preferences
Your registration information must belong to you. Qbet accounts are created in the account holder’s own name and may be subject to identity and contact verification.
Verification Information
We may request documents or information to verify your identity, age, address or account ownership.
Depending on the verification required, this can include:
- Passport
- National identity document
- Driving licence
- Bank statement
- Utility bill
- Credit card statement
- Tenancy agreement
- Payslip or employer letter
- Government or tax document
- Insurance document
Proof of identity must correspond to the details registered on the Qbet account. Proof of address may also need to show the account holder’s name, address, issuing organisation and document date.
Additional checks may be requested where required for compliance or account security.
Payment and Transaction Information
When you make a deposit, request a withdrawal or use another payment function, we may process information connected with that transaction.
This can include:
- Payment method
- Transaction amount
- Deposit and withdrawal history
- Payment references
- Account or wallet information required to process a transaction
- Information used to confirm ownership of a payment method
Payment methods used for deposits and withdrawals must belong to the Qbet account holder. We may use transaction information to process payments, investigate disputed activity and meet fraud-prevention or compliance requirements.
We do not need your online banking password, card PIN or similar private authentication credentials in order to provide ordinary Qbet support.
Gaming and Betting Activity
When you use Qbet products, we may record information connected with your account activity, including:
- Casino gameplay
- Sports bets
- Stakes and results
- Game and bet history
- Bonuses and rewards
- Account balance changes
- Transaction history
- Responsible gaming settings
- Session and account activity
These records allow us to operate the account correctly, settle activity, investigate technical or account issues and comply with applicable recordkeeping requirements.
Technical and Device Information
When you access Qbet through a desktop computer, mobile browser or app, certain technical information may be collected automatically.
This can include:
- IP address
- Device type
- Browser type and version
- Operating system
- Login activity
- Session information
- Pages or sections used
- Date and time of access
- Cookie identifiers
- Technical errors and security events
Technical data helps us keep Qbet operational, identify unusual activity, investigate errors and protect customer accounts.
How We Use Your Information
We may process personal information for purposes connected with providing and protecting Qbet services.
These purposes include:
- Creating and managing your Qbet account
- Confirming your identity and age
- Verifying your phone number and email address
- Processing deposits and withdrawals
- Settling casino games and sports bets
- Providing bonuses and account rewards
- Maintaining account and transaction history
- Responding to Customer Support requests
- Recovering account access
- Detecting fraud and unauthorised activity
- Enforcing our Terms and Conditions
- Conducting KYC and other compliance checks
- Meeting legal and regulatory obligations
- Improving technical performance and account security
- Sending service messages and permitted promotional communications
We may also use account and transaction information when investigating payment disputes, suspicious activity, misuse of Qbet services or possible violations of our rules.
KYC, Source of Funds and Source of Wealth
Qbet may perform Know Your Customer checks to confirm identity, age eligibility and account ownership and to meet anti-money laundering and other compliance requirements.
In some cases, enhanced due diligence may require additional information regarding Source of Funds or Source of Wealth.
Information requested can include:
- Proof of ownership of a payment method
- Bank statements
- Payslips
- Savings information
- Inheritance information
- Evidence of other income or assets used to fund account activity
These checks form part of Qbet’s compliance procedures and may be required before certain account or transaction functions can continue.
Cookies and Similar Technologies
Qbet may use cookies and similar technologies when you access our website.
Cookies can help us:
- Maintain login sessions
- Remember selected settings
- Protect account access
- Identify technical problems
- Measure website performance
- Understand how Qbet sections are used
- Support relevant promotions and communications
Some cookies are necessary for website and account functions to work correctly. Others may be used for analytics, preferences or marketing purposes where applicable.
You can control cookies through your browser settings. Disabling certain cookies may affect login, account functions or other parts of the website.
How We Protect Personal Information
We use technical and organisational measures intended to protect account and personal information from unauthorised access, misuse or disclosure.
Qbet uses 128-bit SSL encryption to protect the connection between a customer’s browser and our server when sensitive information is transmitted.
Customers also play an important role in protecting their accounts. Use a unique password, keep your login details private and do not provide passwords or one-time codes to another person.
Qbet Customer Support will not ask for your account password. Passwords should contain at least eight characters and include uppercase and lowercase letters, numbers and special characters.
No online system can eliminate every security risk. If you suspect unauthorised access to your account, contact Customer Support and change your credentials as soon as possible.
When We May Share Information
We do not disclose personal information without a legitimate reason.
Information may be shared where necessary with parties involved in operating Qbet services, including:
- Payment processors
- Identity and verification providers
- Fraud-prevention services
- Technical and hosting providers
- Customer-support systems
- Security providers
- Professional advisers
- Regulatory or legal authorities
Access should be limited to information required for the relevant service, investigation or legal obligation.
We may also disclose information when necessary to prevent fraud, protect Qbet or its customers, respond to a valid legal request or enforce our Terms and Conditions.
International Processing
Qbet works with service and payment providers that may operate in different jurisdictions.
As a result, account information may in some circumstances be processed or stored outside the country from which you access Qbet.
Where information is transferred between service providers or jurisdictions, we take appropriate measures to maintain the confidentiality and security of the data and use it only for the purpose for which access is required.
Data Retention
We keep information for as long as it is required for account operation, security, transactions, dispute resolution and applicable legal or regulatory obligations.
Closing an account does not necessarily result in the immediate removal of all records.
Under Qbet’s current licence requirements, account information may need to remain in our database for up to five years, including after permanent account closure.
Other records may be retained for different periods where required for payment reconciliation, fraud prevention, dispute handling or another legitimate compliance purpose.
When information is no longer required, it may be deleted, anonymised or otherwise handled in accordance with the applicable retention requirements.
Marketing Communications
Where permitted, we may use contact information to send messages about Qbet promotions, bonuses, account offers or platform updates.
Marketing preferences can be changed where the relevant opt-out option is available.
Opting out of promotional messages does not necessarily stop essential account communications. We may still need to contact you about security, verification, transactions, changes to terms or other service-related matters.
Your Privacy Choices and Rights
Depending on the laws applicable to you and the nature of the request, you may be able to:
- Ask what personal information is held about you
- Request correction of inaccurate account information
- Request deletion where deletion is legally available
- Withdraw consent where processing relies on consent
- Change marketing preferences
- Request restriction of certain processing where applicable
- Raise a privacy concern about the handling of your information
Some information cannot be deleted immediately where Qbet is required to retain it for legal, licensing, security or recordkeeping purposes.
We may need to verify your identity before completing a privacy request to prevent another person from obtaining or changing information connected with your account.
Account Closure and Personal Information
You can contact Qbet to request permanent account closure.
Permanent closure prevents the account from being reopened, but account records may still need to be retained for the required period. Account information can be retained for up to five years under licensing requirements.
Account closure and deletion of personal information are therefore not always the same process.
Information About Minors
Qbet services are intended only for persons who meet the applicable legal age requirements for gambling.
We may use registration and verification information to confirm age eligibility. If an account is found to have been created or used by an underage person, access may be restricted and additional action may be taken in accordance with our Terms and compliance obligations.
Third-Party Services and Links
Qbet may contain links to payment services, game providers or other third-party websites and platforms.
A third party may operate under its own privacy policy and data-processing rules. This Privacy Policy does not control how an independent external service handles information after you leave Qbet.
Review the privacy information provided by the relevant third party before submitting personal or payment information directly to that service.
Keeping Your Qbet Account Secure
You can reduce the risk of unauthorised access by following a few basic account-security rules:
- Use a password that is not reused on another website
- Never share your Qbet password
- Keep verification codes private
- Sign out when using a shared device
- Protect your email account and phone
- Review unexpected account or payment activity
- Contact Customer Support if you notice access you do not recognise
For sensitive account requests, we may ask for information that confirms we are communicating with the registered account holder.
Changes to This Privacy Policy
We may update this Privacy Policy when Qbet services, security procedures, regulatory requirements or data-handling practices change.
The current version will be made available on this page. Where appropriate, significant changes may also be communicated through the account or another available channel.
We recommend reviewing the Privacy Policy periodically if you continue to use Qbet services.
Contact Qbet About Privacy
If you have a question about personal information, account privacy or the way your data is handled, contact Qbet Customer Support through the official support channels.
For security reasons, we may ask you to verify your identity before discussing personal account information or completing certain requests.
Do not include your password, one-time verification codes or complete payment credentials in a support message.